TERMS & POLICIES

The 4, 8 and 12-week personalised training programs are one-off services, paid upfront. After an onboarding questionnaire, Marco builds a training program specifically for you.

Refunds on programs

Because each program is created specifically for you, once the personalised work has been delivered there's no discretionary refund simply because you change your mind, decide you no longer want to train, or don't like the program. If there's a genuine issue with the service provided, Marco should have the opportunity to reasonably correct or adjust it. All of this remains subject to your Australian Consumer Law rights.

Where nutrition is included, it is general Nutrition Guidance — healthy-eating principles, food sources, meal structure, portions and habits that support your training. It is not individualised macro or calorie prescription, detailed meal planning, or clinical nutrition, and is not dietetics. If your circumstances require individualised clinical or specialised nutrition advice, you'll be referred to an appropriately qualified health professional.

Full Online Coaching ($250/month) and Premium 1:1 Online Coaching ($350/month) are recurring monthly services, billed each month.

Commitment

Both plans are month-to-month. There is no minimum contract at launch. (A minimum term may be introduced in future as the business grows; if so, it would only apply to new sign-ups from that point.)

Cancellation

You can cancel any time before your next billing date to prevent the next payment. You keep access for the remainder of the period you've already paid for; at the end of that period, active coaching stops and no further payments are taken. No partial refund is provided for unused days within a period you've already paid for.

Pauses

You can request a temporary pause. While paused, no coaching is provided and no payment is taken; your programs and progress history are kept. Coaching and billing resume when you return. There's no rejoining fee.

Access after cancellation

Cancelling stops future billing — it doesn't immediately delete your account. You keep access until the end of your paid period, after which active coaching and messaging stop. Your historical information (previous programs, check-ins and progress) is retained; being able to view past material is not the same as ongoing coaching.

Cancellation policy

Appointments must be cancelled or rescheduled at least 12 hours before the scheduled start time. Cancellations or reschedules made within 12 hours of the appointment, as well as no-shows, will be charged the full session fee. There is no reduced late-cancellation fee. Genuine emergencies or exceptional circumstances may be considered at Marco's discretion.

Programs and in-person sessions are paid upfront. Online coaching is billed monthly via the payment processor.

If a payment fails

The payment processor will automatically retry, and you'll be asked to update your payment method. If the payment remains unresolved, coaching is paused until it's brought up to date, at which point it resumes. A single failed payment won't automatically terminate your account, since payment failures can happen for legitimate technical or banking reasons.

Coaching is a two-way relationship. Marco provides the program, guidance and accountability; your results depend on your participation, adherence and individual circumstances. Not completing check-ins, following the program, or communicating does not by itself create an entitlement to a refund or credit.

Coaching communication is intended for training, nutrition guidance, accountability and matters relevant to your coaching. Standard coaching aims to respond within 1 business day; Premium coaching within 12 business hours. Neither plan provides 24/7 support, guaranteed immediate responses, or emergency assistance.

Results vary between individuals and are influenced by adherence, training, nutrition, recovery and individual circumstances. No specific physical or performance outcome is guaranteed.